Outsourcing your project development work to an offshore development is one of the biggest decisions you will make in your business. While it may sound easy, in reality, it is not. There is a big difference between outsourcing your development work and effectively outsourcing your development work offshore. In this post, we will cover the 7 things you need to do before outsourcing work to an offshore development team.
Availability of Customer Support
Customer Support even in the case of B2B operations becomes important when the work is being done between two separate geographies. Ensure that you inquire from the offshore developers if they have a dedicated customer service team that would provide support 24 x 7. Most of the companies outsourcing work and companies which receive this work are located in geographies which are right opposite in the world. Take, for example, US and India. If something goes wrong in the project after the work hours in India due to the difference in time zones, there needs to be someone who can be reached out to fix those issues. As 2PM in the US can mean 2AM in India, a dedicated 24 x 7 support is of utmost importance.
Distributed Office Locations
It may not seem that important at first, but natural disasters like floods, cyclones, earthquakes, and hurricanes can completely stall project development and throw timelines and budgets off track. Hiring a development team that’s present in multiple locations ensures that your project runs smoothly in case of any adversities. When it comes to foolproof planning, it is always good to expect the unexpected.
Feedback from Old Customers
Today, due to the penetration of the internet – it is completely possible to research about a company before entering into business terms with them. Even in the case of a small bunch of freelancers, you can get information about them, their customers and any information coming about them. Many times, you can try and reach out to their old customers online and ask for feedback on their services, timelines, experience, support among other critical factors. Since hiring offshore developers is a long-term commitment, it is all the more important to have the right information before deciding.
Understand their Core Expertise
Technology is ever changing and ever growing, it would be impractical for an offshore development team to be experts in everything there is about technology. Here you should look for expertise! Understand the core competency of the team you want to work for you. If the expertise of the team meets the requirements you have for your project, you have a match. Also important to keep in mind here is expansion possibility. There may be a case wherein the future you would want to outsource additional work offshore but your initial company may not have expertise in it. Hence, look for the perfect mix of capabilities and expertise in the team keeping in mind the possibilities that may arise in the future.
On face value, if you read about any company from their website you’ll notice that every employee in every company is a happy lot. The policies of all the companies are perfect and the work resignation does not exist. But that is almost never the truth. If you want to know how a company is, read about them through other sources, such as Glassdoor and others. If you notice anything about the company that raises a red flag about the company, take that seriously. Avoid hiring companies that are undesirable to work at or treat its employees badly. This can make a lot of difference in project timelines if critical people leave midway. On the other hand, companies who consciously invest in work-life balance and provide opportunities for learning are not just happier workplaces, but also healthy breeding grounds for innovative ideas.
Agile or Waterfall
While there are many ways to approach software development, the most common ones are waterfall and agile. Waterfall approach is the method which uses a linear approach to software development. The project follows a fixed method from conception to completion and the approach is linear. In agile, the project again follows that set of steps but the way to reach each step is different or may be non-linear. This alone can make a lot of difference to the finished outcome of the development.Choose the team that best suits your requirements and follows the approach that more suits your needs.
Nothing facilitates better communication like good old face to face meetings, which is why you should be asking: “will the development team visit my location?” Meetings, especially in the initial stages of development ease out friction and facilitate transparency in communicating the requirements clearly and effectively. Moreover, it makes way for a healthy client-developer relationship which is built on trust and mutual commitment.
At RailsFactory, we have worked as offshore development partners for clients from around the world, with our developers often traveling to client locations on a needs basis. During these projects, we have noticed that the combined synergies of two companies far exceeds the capability that one team provides. Our 150+ customers in India and abroad strengthen our position as a partner of choice for our clients.
If you want to know how RailsFactory is the ideal partner in your project outsourcing needs, reach out to us. Out fantastic support team would be more than happy to be of assistance.