Client Success Journey or One Way drop-off – Part 1

Handling different type of customers is a serious business and always a fun of learning. Based on the financial status, industry generally classifies the customers as Enterprise, SMEs and StartUps. We had the opportunities to work with all the different leagues. All the games have their own set of rules and variations on the expectations/outcomes but the one word mantra fits for all is “Client Success”.

Client Success

Client Success:

As a specialised technology services company, our clients are our best assets. Our relationship with every client and the “intellectual property” we hold with them, helps and holds our brand up than our competition. Happy clients gives more business, refer our services to others in the business landscape, and serve as a good references for our new Leads/Potential Clients.

How we ensure our Clients thrive:

It should be obvious for all the companies that, the more successful and attached clients are to the company, the more likely they are to give business, refer, or reference. But there are few ways we follow to ensure our clients thrive more.

HandShake meetings on GoLive:

Client Success

As a company we started realizing that a lot of our clients with a great product build, didn’t know what to do next. We started to think about ways that we could provide them value and an extended service, even after we wrapped up working together. In the handshake meetings we used to discuss more about the sales strategy, marketing plans, funding etc where in we share our previous similar experience in the industry. This support and knowledge share helps a lot of our clients especially start-ups.

Make sure to Follow-up:

Client Success

Its not a one time meet-up, but a long lasting relationship. To manitain a good relationship with our friends and family we ensure to talk to them on regular intervals. The same RULE applies for the professional relationships too. After GoLive, depending upon the nature the project we have a followup schedule with our clients. This may be an email, phone call or even a seasonal greetings. We ensure to get in touch with them and check if the clients business is doing well. This followup works like a Magic and fetches more business to us.

Client Success

Conversation matters more and the “Client Success” is a great power booster for any business. Will write about couple of other related things in next blog post.

LaunchPad – HumAura – iPhone App Development

Sharing the content is always exciting. In the social media world every individual is a great source of unique information and the individual always wants to share with their friends circle on what he/she finds interesting. In these kind of sharing there is always been a good chance that the readers/viewers get unique information which normally is not available in the regular information sources on the web.

The content can very well be a source of “Knowledge” and the “Knowledge” can act as a tool for “Networking” with the people of same wavelength. Social media is very huge however the availability of focused target user group platforms offering various avenues or categories of information is very skinny. One such platform is HumAura.

HumAura - iPhone App Development

HumAura is a knowledge network portal for the Indian community residing in North America. It is a confluence of Desi minds and provides a platform for shared wisdom and collaboration. Members can share:

1) Knowledge items such as News, articles and videos.

2) Reviews on restaurants, services and movies.

3) Events of interest.

4) Obtain answers and share knowledge by answering questions posed by others.

After successful deployment of HumAura web application, the client’s strategy is to develop an iPhone Application for their product. As everybody agrees iPhone apps come in many varieties, different shapes and colours, informational purpose, useful information, social, fun – there’s something unique for every app user. HumAura wants to take the advantage of wide base of iPhone users and partner up with RailsFactory for iPhone App Development.

RailsFactory with its existing capabilities on iPhone App Development worked along with HumAura to develop an iPhone application, having said that with RailsFactory’s innovative design and development process, futuristic thinking and capability of delivering considerable ROI to the clients, successfully delivered the iPhone Application in the planned duration. As a part of Phase 1 iPhone App Development the entire “Review” and “Events” capabilities of HumAura are developed.

Web Application and API Development – Technology Stack:

1. Ruby version – 2.1.1

2. Rails version – 4.1.0

3. Database: postgres – 9.3

4. Elastic search for searching, listing and filtering content

5. Embedly service for getting information from third party sites(i.e Knows or news, Pictures and Video extracting information)

6. Deployed in Amazon EC2

iPhone App Development – Technology Stack:

1.  Platform: iOS Version 8.0 & Above

2. Supported Devices:iPad, iPhone,iPad Mini

3. Tool: Xcode 6.0

4. Programming Language: Objective c

5. Architectures: armv7,armv7s,arm64

iPhone App – Screenshots:

 HumAura_Home_Screen HumAura_SignupHumAura_Review_Category_Explore

Please try out the product:

Web Application:

iPhone Application: